I contacted Mommesilk via e-mail on 11/29 because UPS posted an update the sender should contact them to file a claim for a lost package, so I asked Mommesilk to file that claim with UPS. They responded on 12/2 with a screenshot that cut off the UPS update about the sender needing to file the claim which makes zero sense, because I was the one who e-mailed them about the need for them to file a lost package claim. I'm not sure why customer service was trying to hide that from me, especially when we both have access and I already contacted them. I responded with a screenshot that showed the full message not cropped and they didn't acknowledge or respond to that at all because they knew they were being sketchy.
Mommesilk took no action to file a missing package claim despite my repeated e-mails, so I filed the claim myself on 12/3. Customer Service had the nerve to then tell me an investigation had been opened. Literally I opened it because Mommesilk wouldn't. Then they asked for 10 - 15 more days for the investigation to be complete.
I am likely going to have to dispute this charge, as Mommesilk won't take any action to even get it resolved with UPS. It's quite sad how their "customer service" has tried to first of all deceive me, second of all take no action and third of all offer no actual resolution but waiting while they make zero effort to actually fix the problem. These are not good people and I would encourage you not to do business with them.